aserva answers product and order questions using your store’s information, in Arabic and English. Your team reviews refunds, exchanges and order changes.
Salla
aservaOnline nowExample conversationShopper: Does Curology test on animals?
Help shoppers compare products and check their orders in the same chat. When a question needs your team, they can pick up the conversation.
Answer questions about sizes, materials and availability using the product details you provide.
Give shoppers the order and tracking updates available through your connected store.
Pass damaged parcels, refund requests and exceptions to your team with the conversation and available order details.
Help a shopper compare products or request an exchange. Ask us which cart and restock follow-ups your store can use.
A shopper asks a question or sends a photo. aserva looks for relevant products in your catalog and helps compare the available details.
A follow-up or product recommendation is not a confirmed sale. Reports distinguish opportunities from verified paid orders.
Cart recovery and restock messages depend on platform support, customer contact permission and feature activation for your store. Confirm availability with us before you rely on them.
Review chat history, check available answer sources and see which requests need your team.
Read the chat before replying, so customers don’t have to start again.
Refunds, exchanges and order edits go to your team for approval.
Review the store information used for an answer when a source is available.
Customers can ask product and support questions in either language.
Connect your products, policies and supported order data so answers refer to your store.
SallaConnect your supported store platform and add the product details, policies and help pages customers need.
Review the answers and decide which requests need a person before customers use the chat.
The reply appears automatically. You can also click.
Add the chat to your storefront. Try your customers’ questions and check how a conversation reaches your team.
Photos, sizes and stock straight from your catalog.
Shoppers send a photo. aserva looks for matching products in your catalog.
Shoppers can speak instead of type, then check the words before sending.
Shopper’s photo · ExampleGive shoppers a few relevant questions to start with.
When a person replies, shoppers can see it's your team.
Choose the chat colors and greeting to match your store.
From product details to service enquiries, aserva uses the information each business provides.
A store selling ties and men’s accessories. Product details, delivery questions and return policies are useful starting points for its customer chat.
A product design agency. Service pages can help prospective clients understand its work before contacting the team.
A private-market research platform. Published product information and help documents give visitors a place to start with their questions.
Our own AI consultancy website uses aserva for service questions in Arabic and English and to direct visitors to book a call.
Start with 50 AI conversations a month on one store. Compare plans when you need more conversations, team members or stores.
USD · Billed monthlyTry customer questions on one store.
$0/ month
More conversations for one store.
$29/ month
For a team managing several stores.
$79/ month
Higher conversation limits with room for your whole team.
$149/ month
No credit card required. Paid plans include a separate 7-day trial. Feature limits and platform setup requirements apply.
Compare all plan detailsYour team reviews sensitive changes, such as refunds and order edits, before they happen.
aserva uses the product information, policies, help pages and connected order details you provide. The information available depends on your store platform and setup.
Yes. Shoppers can write in Arabic or English. aserva replies using the store information you provide.
Connect a supported store platform, add your product and policy information, set your team’s approval rules and install the chat. Test real customer questions before publishing. Installation steps vary by platform.
aserva can ask a follow-up question or pass the conversation to your team when the available information is insufficient. Review example answers during setup and use the inbox to check and follow up on customer conversations.
No. Cart recovery and restock messages depend on platform support, customer contact permission and feature activation for your store. Ask us to confirm what is available for your setup. Sending a message does not guarantee a sale.
Yes. Start on the free plan with no credit card. Paid plans include a 7-day trial.
The free scan checks your public product and policy pages for useful information and gaps. Review what is there before you connect private order data.
